Multiple 8125, 8100, 8080 Entries in Windows XP Device Manger
MODELS AFFECTED: Relevant Bell+Howell Scanner Products:
Copiscan® 8000 series ("D8") SCSI models 8080SS, 8080DS, 8100DS, 8125DS
§ The Copiscan® 8000 series (D8) models can be identified by the tag on the front of the feeder that reads Copiscan 8000.
Copiscan® 8000 PLUS series SCSI models 8080SS, 8080DS, 8100DS, 8125DS
§ The Copiscan® 8000 PLUS series models can be identified by the tag on the front of the feeder that reads Copiscan® 8000 PLUS.
Copiscan® 8000 Spectrum series SCSI models 8080SS, 8080DS, 8100DS, 8125DS
The Copiscan® 8000 Spectrum series models can be identified by the tag on the front of the feeder that reads Copiscan® 8000 Spectrum.
Purpose:
The information in this Technical Bulletin, advises on the method used to correct several
Windows XP based conditions, that may exist with Bell+Howell Scanners.
IMPORTANT: This article contains information about modifying the Windows XP System Registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft
Knowledge Base: 256986 Description of the Microsoft Windows Registry
Disclaimer - Warning: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Bell+Howell, Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
Problem:
§ Your SCSI scanner may be enumerated several times and multiple instances of your scanner may appear in the Windows XP Device Manager.Windows XP Hardware Wizard continues to loop “New Hardware Found”.
§ This issue can occur if your scanner reports multiple Logical Unit Numbers (LUNs) or Target IDs.
§ When it is enumerated by your SCSI adapter.
From Microsoft: Device Manager Displays Multiple Scanners When Only One Exists
http://support.microsoft.com/default.aspx?scid=KB;en-us;q311907
The information in this article applies to:
§ Microsoft Windows XP Home Edition
§ Microsoft Windows XP Professional
This article was previously published under Q311907
Resolution:
The following procedure should be completed in its entirety.
Action:
The following Procedure should only be attempted by a qualified IT professional or person(s) extremely familiar in editing the system registry. Bell+Howell Scanners cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To resolve this issue:
1. From the WinXP desktop select Start>Search >. Enter in the following file name to search for; Setupapi.log This file is located in the Windows folder off the c:\ root directory. When the file is found, double click on the file with your mouse or select OPEN. A dialog box will open and ask you what application or program to run with. Select Notepad.
2. Go to the end of the file and note the last entries. Such as:
#-019 Searching for hardware ID(s): scsi\scannerb&h_scsicopiscan_8125d__0120,scsi\scannerb&h_scsicopiscan_8125d__,s csi\scannerb&h_scsi,scsi\b&h_scsicopiscan_8125d__0,b&h_scsicopiscan_8125d__0,ge nscanner
#-018 Searching for compatible ID(s): scsi\scanner,scsi\raw
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device.#W157 Default installer failed. Error 0xe0000228: There are no compatible drivers for this device. Note your scanner's hardware ID numbers, in the above Example the following values were found:
scannerb&h_scsicopiscan_8125d__0120
scannerb&h_scsicopiscan_8125d__0
scannerb&h_scsicopiscan_8125d__
scannerb&h_scsi
*Note. Some or all, of the scanner ID’s may appear in your search and may vary from PC to PC (WinXP new or upgrade). More specifically the number “120” or “0” may be of a different value. These hardware ID values will be used for the new registry key later in this procedure. Not shown is the data that immediately precedes the scanner descriptions, such as,"SCSI\scannerb&hscsicopiscan_8125d_", up to the first comma (,), and not including these items. When creating the registry key, for best results, copy or cut and paste, with care, this data. For example, you would copy the following data:
scannerb&h_scsicopiscan_8125d__0120
3. Next, start Registry Editor. Start>Run>regedit
4. Locate, and then click the following key in the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ScsiPort\SpecialTargetList
5. On the Edit menu, point to New and then click Key. Type or PASTE the hardware ID of your scanner that you copied in step 2, for the name of the new key. Then press ENTER. scannerb&h_scsicopiscan_8125d__0120
scannerb&h_scsicopiscan_8125d__0
scannerb&h_scsicopiscan_8125d__
scannerb&h_scsi
6. Next, on the Edit menu, point to New and then click DWORD Value.
7. Type SetLunInCdb, and then press ENTER.
8. On the Edit menu, click Modify.
9. Type 1, and then click OK.
10. Close Registry Editor or repeat steps 5-9 until all the scanner ID’s are entered.
11. Example: Registry screen capture
MORE INFORMATION
From Microsoft:
Some scanners that exhibit this behavior were identified during Windows XP Beta testing, and these are already listed in the SpecialTargetList key in the registry.
Hardware Device Manager
1. Go to “Add Remove New Software”. Delete “BH8000. Leave the file *.pxn files.
2. Disable (not delete) all B+H profiles in the Device Manager.
3. In the WinXP Device Hardware Manager, disable all the entries under Other Devices that are listed as Bell+Howell scanners.
4. SCSI device drivers should be updated via the Manufacture of the SCSI card.
5. Approved for use SCSI Mfg. pub:/partners/software_partners/index.html
6. SCSI connections work with Kofax Adrenalinehttp://www.kofax.com or Adaptec http://www.adaptec.com/ SCSI interface cards. Your choice should depend on the transmission speed you need Kofax.