Support: Sidekick: FAQs

Error: Communication with Scan Station PC or Invalid "Out of Paper" Fault

If your SCSI connected Sidekick series scanner stops communication with the scan station PC, or has an invalid fault "out of paper" check the following indications.

  1. A Windows update has been applied.
  2. New software installed or updated.

If both or one of the above conditions have occurred, the ASPI layer may have been updated to a newer version that is not compatible with the scanner to PC interface.

 

Solution:

 

Windows Device Manager:

Open the Windows Device Manager and locate the scanner. It should be listed under Imaging Devices. Right-click on the scanner device and select "Disable". Once the scanner is disabled in Device Manager, click OK to close it and try scanning again. The error should be resolved.

BBH 1400 SCSI #4 has been disabled. There is no need to "disable" any USB device.

 

If this procedure does not correct the problem, please continue.

 

ASPI Revision

Download the following file from Adaptec and follow the install process. Do not follow any update to version 4.6

http://www.adaptec.com/worldwide/support/driverdetail.jsp?cat=%2FProduct%2FASPI-4.70&filekey=aspi_v471.exe&sess=no

When the install is complete, there should be a folder with the name and location you have chosen or the default location called "C:\Adaptec". In that folder run the file "aspichk.exe". The following screen will appear:

If the versions for the files called "wnaspi32.dll" and "aspi32.sys" are 4.6, you may have to revert to the earlier version of these files.

To do this,

  1. Search and delete the file listed in these locations,
    • wnaspi32.dll - C:\WINDOWS\system32,
    • aspi32.sys - C:\WINDOWS\system32\drivers
  2. Next, run the "aspichk.exe" again. There should by no revision listed next to these two files.
  3. Reboot the PC.
  4. In the "C:\Adaptec" folder run the file "aspinit.exe". Follow the install process.
  5. Reboot the PC again and run the check the "aspichk.exe" again. Check that the versions for the two files have changed to 4.71.2.
  6. Now, start your application and check scanner communication.

If this process fails, please call 800-SCAN-495 (800-722-6495 / 585-781-8616)

 

For users of the Kofax 650i SCSI interface, an additional step may be required.

During PC and SCSI BIOS boot, enter into the SCSI BIOS setup.

  1. For 650i's that have a "RED" Kofax BIOS screen display, press "Ctrl  A"
  2. For 650i's the have the "Kofax - Initio" screen display, press "Ctlr I"
  3. Select setup and change the 650i and scanners SCSI ID "asynchronous" to "YES".
  4. Now check for scanner communication.

If this process fails, please call 800-SCAN-495 (800-722-6495 / 585-781-8616).